Frequently Asked Questions

Everything you need to know about your Luminox shopping experience.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

Do you offer international shipping?

Yes, Luminox ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Luminox is committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2025.